This Shipping Policy explains how the Game Store ships orders placed at https://thegameestore.myshopify.com. By placing an order, you agree to the terms below, which form part of our Terms of Service.
1. Where We Ship
We currently ship to addresses within the United States only. We do not ship internationally at this time.
2. Shipping Cost
Standard shipping is free on all orders within the United States, with no minimum purchase required. The shipping cost shown at checkout is the final shipping cost. There are no hidden handling fees.
3. Order Processing Time
Orders are processed and prepared for shipment within 1 to 2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays are processed on the next business day. Processing may take longer during busy periods, and if so, we will notify you by email.
4. Estimated Delivery Time
Standard shipping delivery takes an estimated 3 to 8 business days after your order ships. These are estimates, not guarantees. The actual delivery time depends on your location, the carrier, and the weather or other conditions.
| Shipping method | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping (United States) | Free | 3 to 8 business days after shipment |
5. Shipping Carriers
We ship with reputable carriers such as the United States Postal Service (USPS), UPS, or FedEx. We choose the carrier and service level that best fits your order and delivery address.
6. Order Confirmation and Tracking
- After you place your order, you will receive an order confirmation email.
- When your order ships, you will receive a shipping confirmation email with a tracking number and a tracking link, where tracking is available.
- It can take up to 24 hours after the shipping email for tracking information to update.
7. Multiple Items and Split Shipments
If you order several items, they may ship together or in separate packages, depending on availability and packaging. If your order is split, you will not be charged additional shipping, and you will receive tracking information for each package.
8. Shipping Address
Please check that your shipping address is complete and correct before you submit your order. We ship to the address you provide at checkout. If you need to change your address, contact us right away at arjouzinidal@gmail.com. We can only make changes if the order has not yet shipped. We are not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address provided by you. If a package is returned to us because of an address error, we may contact you to arrange reshipment, and the cost of reshipping may be charged to you.
9. Delays
Delays can happen because of carrier issues, severe weather, natural disasters, holidays, or other events outside our control. If we learn that your order will be significantly delayed, we will contact you by email. If you have not received your order within the estimated delivery window, please contact us.
10. Lost, Stolen, or Damaged Packages
- Package not received: if your tracking shows "delivered" but you cannot find your package, please check around your property and with neighbors, then contact us within 7 days. If your package has not arrived within the estimated delivery time or the tracking shows no progress, contact us as well.
- Lost in transit: if the carrier confirms that a package is lost, we will send a replacement (if the item is available) or issue a full refund.
- Damaged on arrival: if your order arrives damaged, email us within 30 days of delivery with your order number and photos of the item and the packaging. We will arrange a replacement or a full refund, as described in our Return and Refund Policy.
11. Packaging
We pack books carefully to protect them during transit, using protective packaging such as cardboard, mailers, or bubble wrap. Packaging materials may be new or reused.
12. Taxes
Applicable sales tax, if any, is calculated at checkout based on your shipping address and is shown before you place your order.
13. Returns
If you need to return an item, please see our Return and Refund Policy. You have 30 days from delivery to request a return.
14. Contact Us
If you have questions about shipping or your order, please contact us:
the Game Store
251 W Lee Hwy #655
Warrenton, VA 20186
United States
Email: arjouzinidal@gmail.com
Phone: +1 540-878-5480